Inbound Agent
When your customers call, the agent picks up instantly. She answers questions about balances, repayment dates, loan products, and branch information. She verifies identity before sharing account details. When she cannot resolve something, she hands off to your staff with the full conversation context.
Outbound Agent
The agent calls borrowers before repayment is due. She follows up on missed payments with escalating urgency. She calls past borrowers to offer new products. She works through prospect lists to acquire new customers. Every call is a revenue opportunity your staff don't have time to make.
Every call opens with a compliance notice. Every call is recorded. Every conversation is logged on your dashboard.
AGENTIC INTELLIGENCE
The agent doesn't just call. She thinks.
After every call, the agent analyzes the outcome, updates the customer's status, schedules the next action, and notifies your team when human judgment is needed. No manual follow-up. No forgotten borrowers. No dropped leads.
“Customer promises to pay Friday”
↓
System checks Friday. No confirmation? Follow-up call scheduled automatically.
“Customer unreachable after 3 attempts”
↓
System sends SMS fallback. No response? Flags for manual review.
“Prospect interested in a loan product”
↓
System schedules follow-up call. Notifies loan officer with full conversation details.
Your team opens the dashboard each morning and sees what happened overnight. Statuses updated. Follow-ups scheduled. Escalations waiting.
FOR BANKS
Live in 5 days. No hardware. No IT project.
STEP 1
Share your customer list
Upload a CSV or connect your core banking system.
STEP 2
Configure your agent
Your products, rates, branches, FAQs. The agent learns your bank in minutes. Choose a name, a voice, a tone.
STEP 3
Forward your line
One USSD code. Your customers call the same number they always have. The agent starts picking up.
No app to install. No equipment to buy. Full dashboard with real-time analytics, campaign management, and compliance controls.