NDPA 2023
All data stored with encryption. Processed lawfully. Deletable upon request.
CBN Consumer Protection
Ethical communication. Working hours enforced. Frequency limits applied. Human escalation on every call.
FCCPC DEON 2025
No aggressive language. Customers can opt out anytime. Full audit trail on every interaction.
DATA HANDLING
How customer data is handled
Data isolation
Each institution's data exists in a fully isolated environment. No other institution can access another's data, recordings, or analytics.
Data usage
Customer data is used exclusively for the institution's operations. Never shared with third parties. Never used to train AI models. Fully deletable upon request.
Voice engine separation
The voice engine operates independently from customer data. During a call, the conversation logic accesses customer profile information to generate responses. The voice engine receives only response text and converts it to speech. It never processes or stores customer names, account numbers, or financial details.
Encryption and access controls
All data encrypted at rest (AES-256) and in transit (TLS 1.3). Role-based access controls. All access events logged for audit.
Data Processing Agreement
A standard Data Processing Agreement is available for every institution, covering processing scope, retention periods, and deletion obligations.